Our Customer Experience Assistance -ADA- is based on Artificial Intelligence and provides a unique and innovative experience to the end-customer, who, through text messages (chat) or voice recognition, will interact with the assistant to perform queries, procedures, or transactions efficiently and securely, at any time and from any place.
Just as virtual assistants such as Siri, Alexa, or Google help users to turn on the heating, order food, request an Uber, start the washing machine or control the temperature of the house, our ADA assistant allows users to carry out activities such as the acquisition of products, making payments, adding or creating tasks, through a human-equivalent conversation with the assistant.
Regarding accessibility functionality, ADA benefits those who find it challenging to use the keyboards on their phones by allowing them to interact through voice commands.
ADA innovates any business area by providing a custom, efficient, and world-class service to end users. Among many others, ADA can support the following areas:
Benefits for All
Some of the main advantages of incorporating artificial intelligence in the operation of your digital channels include:
Improved customer service and user experience.
- Personalized attention to each and every one of the clients 24×7 all year long.
- Optimization of processes.
- Reduction in response times.
- Eliminating queues and waiting times to which the user usually is exposed in a physical agency.
Elimination of high operating costs resulting from customer experience processes.