Personal Assistant – ADA –
CALL CENTER SECTOR
“For the Call Center Sector, our powerful Personal Assistant -ADA- is designed to help users to carry out their consultations, operations, transactions, and operations in general in an easy, agile and secure way. The preceding is through a communication scheme known as Natural Language, which basically incorporates a verbal or written conversation between the user and the assistant that speeds up the performance of tasks and processes efficiently.
Let us support you in the experience of your clients through our Personal Assistant -ADA- for Call Centers, which through the use of Artificial Intelligence technology and the use of natural language, will provide your users with timely, exact, and efficient attention in their consultations, management, and transactions.
ADA allows the proper and timely follow-up of tickets created on the platform and interaction with human resources within the workflows designed for each scenario. Likewise, it keeps everyone involved in each ticket informed of the progress in the process of attending to them.”
Available modules
Our service assistant -ADA- has a series of modules that can be integrated into your back-office systems in a modular, comprehensive, and secure way, these being:
ADA Applications
Below are some functional applications that can be implemented with ADA for the Call Center sector.
2. Transactions
For the adequate attention of the tickets that enter the platform through ADA, the system manages workflows for each identified scenario, which are collected in an orderly and sequential manner to attend to each case efficiently and promptly.
2. Transactions
For the adequate attention of the tickets that enter the platform through ADA, the system manages workflows for each identified scenario, which are collected in an orderly and sequential manner to attend to each case efficiently and promptly.