/ ADA Customer Experience Assistant / Call Center Sector
Personal Assistant – ADA –

CALL CENTER SECTOR

Sector Banca y Finanzas

“For the Call Center Sector, our powerful Personal Assistant -ADA- is designed to help users to carry out their consultations, operations, transactions, and operations in general in an easy, agile and secure way. The preceding is through a communication scheme known as Natural Language, which basically incorporates a verbal or written conversation between the user and the assistant that speeds up the performance of tasks and processes efficiently.

Let us support you in the experience of your clients through our Personal Assistant -ADA- for Call Centers, which through the use of Artificial Intelligence technology and the use of natural language, will provide your users with timely, exact, and efficient attention in their consultations, management, and transactions.

ADA allows the proper and timely follow-up of tickets created on the platform and interaction with human resources within the workflows designed for each scenario. Likewise, it keeps everyone involved in each ticket informed of the progress in the process of attending to them.”

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Available modules

Our service assistant -ADA- has a series of modules that can be integrated into your back-office systems in a modular, comprehensive, and secure way, these being:

Módulos disponibles

ADA Applications

Below are some functional applications that can be implemented with ADA for the Call Center sector.

1. Consultation

service

It has a powerful query service engine that effectively addresses all consultations that customers may have. It relies on a communication model known as “Natural Language” that facilitates ADA-Client communication.

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2. Transactions

For the adequate attention of the tickets that enter the platform through ADA, the system manages workflows for each identified scenario, which are collected in an orderly and sequential manner to attend to each case efficiently and promptly.

ADA also allows users to consult the status of their tickets at any time, providing them with all the information related to the steps already executed and pending, as well as a projection of the resolution of their cases.

Do you want to know more?

Request a Demo
3. Ticket

management system

It provides the company with a tool for monitoring all cases handled at any time and anywhere. Being able to determine the remaining steps, average times, and responsible.

Do you want to know more?

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1. Consultation

service

It has a powerful query service engine that effectively addresses all consultations that customers may have. It relies on a communication model known as “Natural Language” that facilitates ADA-Client communication.

Do you want to know more?

Contact us

2. Transactions

For the adequate attention of the tickets that enter the platform through ADA, the system manages workflows for each identified scenario, which are collected in an orderly and sequential manner to attend to each case efficiently and promptly.

ADA also allows users to consult the status of their tickets at any time, providing them with all the information related to the steps already executed and pending, as well as a projection of the resolution of their cases.

Do you want to know more?

Request a Demo
3. Ticket

management system

It provides the company with a tool for monitoring all cases handled at any time and anywhere. Being able to determine the remaining steps, average times, and responsible.

Do you want to know more?

Contact us
Operador

How can we help you?

If you have questions or need consultancy services, do not hesitate to contact us.

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