/ ADA Customer Experience Assistant / Telecommunications Sector
Personal Assistance – ADA –

TELECOMMUNICATIONS SECTOR

Sector Telecomunicaciones

In the Telecommunications Sector, our powerful Personal Assistant – ADA – is designed to help customers carry out most of the operations they would carry out in the stores in a personalized, accessible, agile, and safe way. This is accomplished through a communication scheme known as Natural Language, which incorporates a verbal or written conversation between the client and the assistant that speeds up the performance of tasks and processes in a friendly and efficient way.

Likewise, with the implementation of ADA, the queues and long waiting times to which clients are exposed in an agency are eliminated since the assistant is available to them 7 days a week, 24 hours a day, all 365 days of the year.

Request a Demo

ADA Applications
HAVE NO LIMITS

We present ADA, your personalized assistant who helps you carry out procedures and operations which you should carry out in the stores of a telecommunications company. You can do this and more with your assistant from the palm of your hand.

Available modules

Our personal assistant -ADA- has a series of modules that can be integrated into your back-office systems in a modular, comprehensive, and secure way, these being:

Módulos disponibles

ADA Applications

Below are some functional applications that can be implemented with ADA for the Telecommunications sector.

1. Service

point

Automatic search and location of service points (agencies) allowing actions such as establishing an arrival route, telephone contact, and consultation of particular characteristics of the service point.

Do you want to know more?

Send a message
2. Consultation of available

products and services

The wizard allows you to present the catalog of products and services the company offers in a friendly and efficient way. Customizing the results according to the client’s needs is known to ADA through verbal or written communication.

Do you want to know more?

Contact us
3. Online Acquisition of

New Products and Services

It innovates the market, offering the possibility of managing the acquisition of any product or service online, providing significant advantages both for the client, who can do everything remotely, and for the company by delivering certainness of the transaction with the validation of the user’s identity. All of the above may be applied not only to new products but also to renewals or cancellations.

Do you want to know more?

Request a Demo
4. Payment of products 

and services

It facilitates the payments of products or services the client has in an easy, safe, and timely manner.

Do you want to know more?

Let’s talk
5. Customer

EXPERIENCE

It allows customer assistance in an efficient and timely manner using two fundamental capabilities of the assistant: the query engine to resolve their questions and the handling of case management and processes to keep them informed and delighted.

Do you want to know more?

Contact us
6. promotions

and offer

It provides an easy and friendly interface so customers can consult promotions and offers. Our engine even allows the customer to consult promotions close to their current physical location or a symbolic place of interest.

Do you want to know more?

Request a Demo
1. Service

point

Automatic search and location of service points (agencies) allowing actions such as establishing an arrival route, telephone contact, and consultation of particular characteristics of the service point.

Do you want to know more?

Send a message
2. Consultation of available

products and services

The wizard allows you to present the catalog of products and services the company offers in a friendly and efficient way. Customizing the results according to the client’s needs is known to ADA through verbal or written communication.

Do you want to know more?

Contact us
3. Online Acquisition of

New Products and Services

It innovates the market, offering the possibility of managing the acquisition of any product or service online, providing significant advantages both for the client, who can do everything remotely, and for the company by delivering certainness of the transaction with the validation of the user’s identity. All of the above may be applied not only to new products but also to renewals or cancellations.

Do you want to know more?

Request a Demo
4. Payment of products 

and services

It facilitates the payments of products or services the client has in an easy, safe, and timely manner.

Do you want to know more?

Let’s talk
5. Customer

EXPERIENCE

It allows customer assistance in an efficient and timely manner using two fundamental capabilities of the assistant: the query engine to resolve their questions and the handling of case management and processes to keep them informed and delighted.

Do you want to know more?

Contact us
6. promotions

and offer

It provides an easy and friendly interface so customers can consult promotions and offers. Our engine even allows the customer to consult promotions close to their current physical location or a symbolic place of interest.

Do you want to know more?

Request a Demo
Operador

How can we help you?

If you have questions or need consultancy services, do not hesitate to contact us.

CONTACT US